Use the client Relationship workspace

Before you begin

Open the existing client record and confirm its legal identity and current relationship status. Complete the Client Profile facts and KYC sections required for the intended decision. Identify the intended services and the actual relationship event; do not create a case merely to change a display status. Confirm a Manager-or-above preparer and the eligible Partner approver are available. Keep Engagement creation, execution, letters, checklists, and closure in the separate Engagement module.

Understand the four stages

Profile & KYC shows the reusable Client Profile, registrations, people, sources and KYC conclusions, and the client's KYC depth (Light, Standard or Full). Service Mandates records one or more services proposed or authorised for the client. A service may be added later without recreating the client or repeating KYC; adding one after the acceptance was submitted means reassessing the acceptance. Acceptance embeds the existing authoritative acceptance/continuance assessment and its decision: a Partner's for the full form, another Manager's or a Partner's for the short form. Appointments &…

The Next action at the top follows this order: KYC, the first service, the acceptance, then starting the service or recording the appointment.

Start a service

An individual who comes only for the ITR, or any client whose services are all tax, compliance or advisory work, does not need the audit path:

Profile & KYC: conclude the sections its depth needs (Light: Identity and Address). Service Mandates: add the service, for example the ITR. Acceptance: complete the short form; another Manager or a Partner decides it. Service Mandates: a Manager or a Partner clicks Start service on the proposed service and confirms. The product records the onboarding steps (the KYC and the acceptance decision as met), puts the service in force and makes the relationship Active, with each step kept in the history.

A client with audit work follows the same steps with Full KYC and the full acceptance, which a Partner decides. Then:

a Partner starts audit work that needs no formal appointment, such as a tax audit; a Manager or a Partner starts any other service, such as GST returns; a statutory audit has no Start service button: it is put in force through its appointment in Appointments & Changes.

What the lifecycle release delivered

The release deliberately does not add a second KYC page, a second calendar, mobile verification, or any Engagement lifecycle change.

Roles

A Manager or above can prepare cases, requirements, evidence, mandates, conditions, and draft lifecycle documents. A Manager or a Partner can start a service that needs no formal appointment; audit work such as a tax audit needs a Partner. A Partner or other eligible approver makes acceptance, appointment, activation, and exit decisions where the gate requires it. Other users and read-only support grants can review but cannot prepare or approve.

Create a service mandate

Open Clients, select the client, open Relationship, and choose Service Mandates. Click the add action and select an active service from the Firm service catalogue. Enter the proposed scope and fee context. For an applicable statutory-audit takeover or change, enter the current auditor and reason for change in the Appointments & Changes context. Those questions are not shown for unrelated GST, tax, advisory or other mandates. Save the mandate and review its starting status, normally Proposed or Under evaluation.

Assurance mandates may require predecessor communication, independence, appointment eligibility, appointment evidence, and statutory filing evidence. A mandate cannot be moved into force merely because a client record exists.

Create the applicable lifecycle case

Choose the case type that reflects the real event:

Historic imported records may display Withdrawal or Service exit. Those values are retained for migration and history only; they are not offered when creating a new lifecycle case.

In Appointments & Changes, choose the service mandate and click the applicable relationship action. Select the actual event and appointment branch. A generic Onboarding case is not offered. Enter the effective period, reason, and scenario facts. Save the case. The product creates the applicable requirement set in legal and professional sequence.

Complete requirements and evidence

Open each requirement and read its applicability and blocker message. Add the evidence record, document, source reference, completion date, reviewer note, or not-applicable basis requested. Use Satisfied only when the requirement is complete and supported. Use Waived or Not applicable only when the control permits it and a clear basis is recorded. Core KYC, acceptance, predecessor, appointment, rotation, and exit controls can be non-waivable. Resolve blockers and structured conditions before the next controlled gate.

Requirement statuses are Pending, In progress, Satisfied, Waived, and Not applicable. Evidence remains attached to the case history.

Move the case through controlled states

The available action depends on the case and evidence. The normal path is:

Submit: Draft or Information pending to Under review. Approve or Approve with conditions: partner decision after reviewing blockers, conditions, rationale, and evidence. Record appointment: stores the approved appointment term and authority. Activate: moves an eligible mandate into force and the relationship to Active. Start exit: moves the case and relationship to Exiting. Close: completes the case only when the effective date and all exit controls permit it.

The product also supports Reject, Withdraw, and Reopen with preserved history. Enter the reasoned basis whenever prompted.

Understand the Engagement boundary

Client Lifecycle does not create, edit, activate, close, or migrate an Engagement. After the relationship and service mandate gates are complete, use the existing Audit / Engagements area to create and execute work. Acceptance templates, Engagement Letter templates, checklists, workpapers, audit files, and engagement status continue to follow their existing workflows.

Related pages

• Complete client acceptance or continuance
• Manage appointment, predecessor communication, and governed letters